Model Three Toolbox
Companion Software for the Model Three
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Model Three
Warranty
Trilithic XFTP support has spare parts, product manuals, equipment upgrades, or repair of non-instruments products
| XFTP Phone: | (888) 895-7604 |
| Fax: | (317) 895-3613 |
| E-mail: | xftp@trilithic.com |
RETURNING A PRODUCT FOR SERVICE
Before Returning a Product for Service, please call the factory to obtain an RMA#.
When you call, a Representative will schedule your unit for service and take notes on the work to be done. Depending on instrument model and parts availability, some products may have 48 hour turnaround service on repairs.There is a charge for this premium service. Please contact the factory for more information.
Shipping Information
- XFTP by Trilithic
- 9710 Park Davis Drive
- Indianapolis, IN 46235
Instructions:
- Include your name, the correct address and phone number, RMA, and basic description of your problem.
- If your company requires one, include your Purchase Order number for repairs. Be sure to send immediately so that your equipment return is not delayed.
- Note "Special Instructions" on packaging list/repair tag
- You may Request two-day or five-day service for an additional cost. Print "Two-day Service" or "Five-day Service" on carton and packaging list/repair tag.
- Package your equipment carefully to ensure safe shipment.
WARRANTY INFORMATION
Repairs
All repairs carry a 90-day warranty against defects in replacement parts and repair workmanship.
Products
All XFTP products are warranted against defects in materials or workmanship for a minimum of one year after shipment.
The following products carry a Manufacturers Two Year Warranty
- Model Two
- Model Two Lite
XFTP's obligation under this warranty is limited to the repair or replacement of the product after being returned to our factory, and XFTP determining the product be indeed defective.
This is Trilithic's sole warranty and is given in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose and sets forth the buyers sole remedy.
